Shipping & Returns

Returns

RacinneUSA.com stands 100% behind its lines of skin care products and truly believes in customer satisfactions.

We offer 30 days guaranteed returns if for any reason you are not completely satisfied with your purchase. Please simply return the non-emptied product with a copy of its original invoice within thirty (30) days of the delivery along with your comments to the address on your packing list. We will be gladly credit your account for the amount of the purchase minus shipping and handling. Customers are responsible for the returns until they are confirmed delivery to us.

In addition, if you ever received a damaged package, and its content is deemed unusable, please kindly notify us within 3 days of the delivery using our online contact us form. Our customer care team will have your claim resolved in a timely manner. To ensure prompt resolution, please retain the damaged item with its original packaging for inspection by the carrier and the damaged items will be replaced or refunded.

Return address:

P.O.Box 51, El Segundo, CA 90245

 

Shipping

Domestic and international shipping charges are based on real time quotes from the USPS system.

Please know that shipping time excludes processing time, which is 1 – 2 business days. Also, additional transit time may be necesssary for shipments to APO/FPO, Alaska, Hawaii, rural areas and overseas countries. Overseas orders may require customs clearance, which may increase transit time. Transit time for express delivery are not guaranteed by USPS.

Racinne USA offers the follow shipping methods:

Standard Ground

USPS Priority

USPS Express

Domestic

5 – 7 Days

2 – 4 Days

1 – 2 Days

International

7 – 21+ Days

3 – 10 Days

1 – 5 Days

 

Payments

All sales are in USD and our online currency conversion may be different than the actual charge by your credit card company as exchange rates are volatile. Also, a small currency exchange fee may be applicable by your bank.

We kindly accept Visa, MasterCard, Discovers, and American Express. When you pay by credit card, we send that information to our merchant account solutions company Authorize.net for processing. This is done over a secured connection with 2048bits encryption and your confidential data cannot be viewed, intercepted, or altered by anyone while in transit.

 

Taxes & Tariffs

All orders shipped to the State of California will be charged a 9% sales tax on the purchase and shipping as required by law.

Customs tariffs may be applicable to overseas orders. Please know that customs tariff is not included in the order total; consequently, it is the responsibility of the customer to clear that prior to delivery.